Help Home FAQs Contact Us Watch Now
Support Hub

How can we help?

Find answers about your Glasgow Clan TV subscription, streaming, and account — or get in touch with our team.

🔍
All systems operational Glasgow Clan TV streams are running normally. Last checked: today.
What do you need help with?
              Popular Articles
              Frequently Asked Questions
              Glasgow Clan TV is the official streaming service of The Glasgow Clan. It is available worldwide and shows every Glasgow Clan home game as well as exclusive weekly content — including all home EIHL fixtures, all home Challenge Cup fixtures, weekly exclusive podcasts, and weekly exclusive Clan Specials.
              Glasgow Clan TV is available on Desktop/Laptop, Mobile & Tablet iOS, and Mobile & Tablet Android. The service is also Chromecast and AirPlay compatible. Please note: AirPlay casting to Samsung TVs is under redevelopment, and users of this method may experience difficulties depending on their model.
              The service is available worldwide and all charges are in Sterling (£) regardless of the country you sign up from. You have four options: a specific game pass for £15; a monthly subscription to all content for £25 (no minimum contract); an annual subscription paid monthly for £10 per month (12-month minimum contract); or an annual subscription paid upfront for £100 (12-month minimum contract).
              Game-specific passes go on sale in advance of the event. Access is to that game only, and ends 24 hours after the live event.
              Go to Buy Pass and follow the on-screen steps. Subscribing will only take a few minutes. Please note: the email address used to create your account will be your login username.
              You can manage your account online under "My Account". From here you can change your payment method, change your type of subscription, and cancel your service.

              Message our support team

              Can't find what you're looking for? Fill in our contact form and a member of our team will get back to you by email.

              Message Our Support Team

              We'll email you back — usually within one business day. The more detail you give us, the faster we can help.

              Your detailsStep 1 of 5
              👋

              Let's start with your details

              We need this to find your account and get back to you.

              Please enter your first name.
              Please enter your last name.
              Please enter a valid email address.
              🔍

              Help us find your account

              These details help us locate and verify your account quickly.

              Monthly (£25/mo) Annual monthly (£10/mo) Annual upfront (£100) Game pass (£15) I'm not sure
              Glasgow Clan TV website I'm not sure
              🗂️

              What does your issue relate to?

              This routes your request to the right person straight away.

              📡  Streaming or technical problem (buffering, freezing, error codes) 💳  Billing or payment issue (unexpected charge, refund, payment failed) 🔐  Account or login issue (can't sign in, password, email change) 🏒  Missing or incorrect content (game not available, wrong match shown) 📱  App or device problem (app crash, installation, Smart TV) ❓  Something else
              📋

              Tell us more about the problem

              Answer what you can — then describe the issue in your own words below.

              📡 Streaming & technical details

              iPhone / iPadAndroid phone / tabletLaptop / Desktop (browser)Smart TVAmazon Fire StickChromecastOther
              Buffering / freezingPoor video qualityNo audioError code on screenStream won't startBlack screenOther

              💳 Billing details

              Charged unexpectedlyCharged wrong amountPayment failed / can't subscribeRequesting a refundCan't update payment methodOther

              🔐 Account & login details

              Can't log inPassword reset not workingAccount locked or suspendedWant to change email addressSuspect unauthorised accessOther

              🏒 Content issue details

              Game not appearing on platformGame showing as unavailableOn-demand replay missingWrong game loadedIncorrect schedule shown

              📱 App & device details

              iPhone / iPadAndroid phone / tabletSamsung Smart TVLG Smart TVAmazon Fire StickOther
              App won't openApp keeps crashingApp not found in storeCan't install / updateFeatures not loading
              Please describe your issue — even a few sentences helps a lot.

              Review your request

              Check everything looks correct before sending.

              🎉

              Request received!

              GCT-XXXXXX

              Thanks for getting in touch. A member of the Glasgow Clan TV support team will reply to — usually within one business day.

              Keep your reference number safe in case you need to follow up.